Frequency Support

Frequency Support Center

Help with your membership, your bridge, and your progress.

Everything you need to get moving in Frequency, understand your subscription, and reach a real person if something isn't working. Built for people using the app today, not a generic help desk.

How It Works

What to expect the first time you open Frequency

Three screens from the app itself, in the order you'll actually see them.

Frequency app splash screen reading Raise your frequency, build your future

Step 1 · Welcome

You open the app

The Frequency mark and mission line. This loads for a moment while your session picks up where you left off.

Frequency onboarding explainer screen describing the system

Step 2 · The System

A short walkthrough

A few screens explain how clearing old beliefs, noticing Money Signs, and daily habits connect before you set up your profile.

Frequency membership screen showing pricing and Start Frequency button

Step 3 · Membership

Start your membership

Choose monthly or annual billing. This screen is also where Restore Purchases and your Terms and Privacy links live.

Healing Tones & Sound Sessions

Audio built around frequency, not noise

The Tones tab holds two libraries of pure sine-wave sessions: Money & Abundance and Core Wellness. A few are binaural, meaning each ear hears a slightly different frequency and your brain perceives the difference as a subtle internal pulse.

Frequency Healing Tones screen showing headphone guidance, volume control, and the Financial Peace session card

Headphones required for binaural sessions

Any session marked "Binaural" needs stereo headphones to work as intended, since it plays a different tone in each ear. Non-binaural tones play fine through speakers.

Keep volume at or below 60%

The in-app volume slider defaults to a moderate level. There's no need to play these loud. They're meant to sit in the background of your attention, not dominate it.

Sessions run 5 or 10 minutes

Pick a length before you start. A progress ring on the session card shows how much time is left, and the tone fades out cleanly at the end.

Two libraries, one purpose

Money & Abundance tones pair with the app's clearing and habit work. Core Wellness tones are for general calm, focus, and rest, independent of the money content.

Money & Abundance — a few sessions from the library

Financial Peace 432 Hz + 8 Hz Binaural Designed to support calm focus and grounded clarity.
Scarcity Release 396 Hz Tone Traditionally associated with releasing fear and financial anxiety.
Money Clarity 741 Hz + 10 Hz Binaural Designed to support clear thinking and focused financial decisions.
Millionaire Vision 963 Hz Tone Created for meditation and long-term intention-setting.

Core Wellness — a few sessions from the library

Deep Comfort 174 Hz Tone Designed to support physical relaxation and a sense of security.
Ground & Align 432 Hz Tone Designed to support calm, grounded awareness.
Clear Mind 741 Hz Tone May support clarity of thought and self-expression.
Inner Guidance 852 Hz Tone Created for deep meditation and inner awareness.

These sessions are designed to support relaxation and intention-setting. They are not medical treatment, they don't diagnose or cure anything, and individual experiences vary.

If you have a history of seizures, a neurological condition, or you're pregnant, check with a doctor before using binaural audio. Stop any session that causes discomfort.

Frequently Asked

Billing, subscriptions, and common questions

How do I cancel or change my subscription?+
Frequency subscriptions are billed and managed through your Apple ID, not inside the app. On your iPhone, open Settings, tap your name, then Subscriptions, then Frequency, and choose Cancel Subscription or change your plan. Changes take effect at the end of your current billing period.
I reinstalled the app or got a new phone. How do I get my membership back?+
Open Frequency, go to the membership screen, and tap Restore Purchases. This restores any active subscription tied to the Apple ID you originally purchased with, at no additional charge.
What's the difference between the monthly and annual plan?+
Both plans unlock the full app: Daily Bridge Moves, the 7-Step Money Story Clearing process, the Wealth Literacy Library, Healing Tones and Sound Sessions, the Circle of Five Audit, Bridge Score and Progress Tracking, and Morning Alignment OS. The annual plan is billed once a year at a lower effective monthly cost.
Does Frequency give financial advice?+
No. Frequency provides educational and motivational content around money mindset and habits. It does not offer financial, investment, tax, or legal advice, and it does not guarantee any specific financial outcome. For advice specific to your situation, talk to a qualified professional.
Something in the app isn't working. What should I do?+
First, try closing and reopening the app. If the issue continues, reach out through the contact section below with your device model and iOS version, and a short description of what happened. We read every message.

Contact

Reach a real person

Response time Within 2 business days
Built by Fortress Technologies LLC